Delivery Information

Orders will be processed and posted within 1-2 working days. 

  • Standard Delivery (Signed for) – £1.80
  • First Class Delivery (Signed for) – £1.99

Postage prices may be subject to change depending on Royal Mail

  • Last Christmas Orders

    • 1st class – order by midnight on Mon 20 Dec
    • 2nd class – order by midnight on Thurs 16 Dec

Click & Collect
Click & Collect: your order can be picked up at the following location: Yellow Buses Travel Shop, 28 Avenue Road, Bournemouth, BH2 5SH. Opening hours: Monday to Saturday 09:30 to 17:30. You will be notified when your order is ready for collection.

 

 

Return & Refunds Policy

While we hope you’ll be happy with your gift card(s), we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.

Changed your mind?

That’s no problem. We’re happy to offer a full refund on gift cards, as long as it’s within the cancellation period

Refund Policy

As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, please contact us at info@bournemouthgiftcard.co.uk , we will then provide details of how to return the card. Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase. We do not accept responsibility for the loss of your returned goods or your postage charges.

Is there a problem with your order?

We do our best to make sure your gift card is received in good condition and with funds, but if it doesn’t, we are here to help. You can reach us at info@bournemouthgiftcard.co.uk.

Return Costs

You are responsible for the cost of returning gift cards for refunds. We would recommend a form of tracked mail to ensure receipt. We do not accept responsibility for the loss of your returned goods or your postage charges.

Receiving your refund

Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase.

Your statutory rights

Don’t worry, nothing in this policy affects your statutory rights.