Orders will be processed and either posted or delivered to your Click & Collect location within 1-2 working days.
- Standard Delivery (Signed for) – £1.81
- First Class Delivery (Signed for) – £1.90
- Click & Collect – Free
Postage prices may be subject to change depending on Royal Mail
Click & Collect locations:
DAILY ECHO – Reception desk, Daily Echo Offices, Richmond Hill office, Bournemouth, BH2 6HH
- Monday to Friday, 9am to 1pm,
YELLOW BUSES TRAVEL SHOP – The Travel Shop, Avenue Road, Bournemouth, BH2 5SL
- Monday to Friday, 9.30am to 2pm / 3pm to 5.15pm
- Saturday, 9.30am to 5pm
STUDENTS’ UNION AT BOURNEMOUTH UNIVERSITY – The Student Centre, Talbot Campus, Fern Barrow, Poole, Dorset, BH12 5BB
- Monday to Friday, 9am to 5pm
Return & Refunds Policy
While we hope you’ll be happy with your gift card(s), we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.
Changed your mind?
That’s no problem. We’re happy to offer a full refund on gift cards, as long as it’s within the cancellation period
As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, please contact us at firstname.lastname@example.org , we will then provide details of how to return the card. Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase. We do not accept responsibility for the loss of your returned goods or your postage charges.
Is there a problem with your order?
We do our best to make sure your gift card is received in good condition and with funds, but if it doesn’t, we are here to help. You can reach us at email@example.com.
You are responsible for the cost of returning gift cards for refunds. We would recommend a form of tracked mail to ensure receipt. We do not accept responsibility for the loss of your returned goods or your postage charges.
Receiving your refund
Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase.
Your statutory rights
Don’t worry, nothing in this policy affects your statutory rights.